Your information.

What we ask for

Appointment requests ask for your name, mobile number, the service you’re interested in, your preferred date and time of day, and an optional email address and message. Contact messages ask for your name, email address, message and an optional phone number. Please avoid sharing sensitive medical information.

Why we use it

We use your details only to reply to your enquiry and to arrange, confirm or change your appointment. We do not sell your details or use them for advertising. A sent request is not a confirmed appointment; our team will contact you to confirm.

Where it is kept

When you send a form, your details are saved in our secure booking database so our team can respond. Only staff with an admin account can see them. The team also receives an email with the details of your request, and if you give us your email address, we send you a copy for your records. Our website hosting, database and email providers store this information on our behalf.

If the online form is unavailable, it prepares a message instead. That message stays on this page until you copy or download it and send it through Facebook yourself. Facebook’s own privacy policy applies when you use that service.

How long we keep it

Enquiries are deleted automatically 12 months after we receive them, or 12 months after the appointment date if that is later. Copies in the team’s email alerts are deleted on the same schedule. This website does not add advertising or analytics cookies.

Your rights

Under the Data Privacy Act of 2012, you can ask what details we hold about you, ask us to correct them, or ask us to delete them sooner. Contact us and we’ll take care of it. See also our Terms & Conditions.